n this section, you can read about which personal data we process and why, how it is collected, the processing activities involved, with whom we share the data, including information regarding transfers of personal data outside the EU/EEA and the time period during which we store your data.
The categories of personal data we process are the following:
In this subsection, we describe when and why we process your personal data. Your personal data will not be used in any manner that is incompatible with the purposes for which they were collected.
We process your personal data to provide you or your company with our services and to communicate with you. This includes providing you access to our different features, administering your account, processing your contact information in connection with entering into or completing an agreement with you or your company, invoicing your company and providing support, training, professional services and general information regarding our services to you. Our processing for the purpose of providing our services is based on our legitimate interest to do so or on your prior consent (where applicable, such as when you sign up for an account).
We process your personal data to improve our services and make them more user friendly (e.g. by testing and troubleshooting, fixing bugs and amending the interface in order for you to easily reach the information that you seek or highlighting popular functions). This includes producing statistics on and analyzing how you use our services and performing market research and customer satisfaction surveys and getting your feedback through other feedback functions. For these purposes, we also use your personal data based on your web activity and activity associated with emails we send to you, including how you use our website and services, your interests, professional title and company and similarities with other users’ interests and user patterns (so called profiling and segmentation). To the extent possible, we use your personal data in an aggregated or anonymized form in this processing. Our processing for the purpose of improving our services is based on our legitimate interest to do so.
We also use your personal data to communicate with you about our services, to inform you about our terms and conditions and to send you marketing messages. However, marketing messages will only be sent to you if you have opted-in through the double opt-in procedure to receive marketing messages (to the extent such procedure is required by applicable law). You may opt-out from further marketing messages at any time by using the un-subscription link provided in every marketing message. Our processing for the purpose of direct marketing is based on our legitimate interest to promote our services or on your prior consent (such as when you sign up for marketing messages).
We collect your personal data when you register a user account or in any other way provide us with your personal data. We also collect your personal data based on your web activity and activity in emails we send to you, including how you use our website and services and from third party sources.
The personal data that we collect is not shared with other companies or in any way sold to other parties.
We will only store your personal data for as long as necessary for the purposes they were collected and to fulfill our legal duties to store data otherwise, but no longer than permitted by applicable law.
We have routines in place to remove personal data that is no longer necessary or allowed to store, including removing personal data related to deleted accounts at least once a year.
We have taken a number of security measures to ensure that the personal data we keep is secure. For example, access to areas where personal data is stored is limited to our employees and service providers who require it in the course of their duties and who are informed of the importance of maintaining the security and confidentiality of the personal data we keep. We maintain appropriate safeguards and security standards to protect your personal data against unauthorized access, disclosure or misuse. We also monitor our systems to discover vulnerabilities in order to protect your personal data.
You have the right to information regarding which of your personal data we process and to access and rectify such personal data. You may access and amend some of the information we keep on you through your account settings. To learn more about the information we store about you, please do not hesitate to email email@example.com and specify which information you request access to or information regarding.
You may request that we erase your personal data without undue delay in the following circumstances:
We may deny your request if we are prevented from erasing your personal data by requirements set out in applicable laws and regulations (e.g. in relation to accounting and tax legislation) or if they are needed for the establishment, exercise or defence of legal claims. If we cannot meet your request, we will instead restrict the personal data so they cannot be used for another purpose than the purpose preventing the erasure.
the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
you withdraw your consent on which the processing is based (if applicable) and there is no other legal ground for the processing;
you object to our processing of personal data and we do not have any overriding legitimate grounds for the processing;
the processed personal data is unlawfully processed; or
the processed personal data has to be erased for compliance with legal obligations.
You have the right to restrict the processing of your personal data in the following circumstances:
If your personal data has been restricted in accordance with this section they may, with exception of storage, only be processed for the establishment, exercise or defence of legal claims, or for the protection of the rights of a third party or for reasons of important public interest according to EU or EU member state legislation.
you contest the accuracy of the personal data during a period enabling us to verify the accuracy of such data;
the processing is unlawful and you oppose erasure of the personal data and request restriction instead;
the personal data is no longer needed for the purposes of the processing, but are necessary for you for the establishment, exercise or defence of legal claims;
you have objected to the processing of the personal data in accordance with section 4.5 below, pending the verification whether our legitimate grounds for our processing override your interests, rights and freedoms.
You have the general right to object to our processing of your personal data when it is based on our legitimate interest. If you object and we believe that we may still process your personal data, we must demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
Your personal data will not be processed for purposes related to direct marketing if you oppose such processing.
If your personal data has been provided by you and our processing of your personal data is based on your consent or on the performance of a contract with you, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format in order to transmit these to another service provider where it would be technically feasible and can be carried out by automated means.
When our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. You may withdraw your consent through your account settings by deleting your account. Please note that the lawfulness of processing based on consent before its withdrawal is not affected.
You may at any time lodge a complaint with the supervisory authority if you believe that our processing is performed in breach of applicable data protection law. Please note that you are also always welcome to contact us in such event.